Best Practices
Use these best practices to keep your rates accurate, competitive, and easy for customers to understand.
Rate creation
- Double-check all pricing before publishing to avoid customer confusion.
- Keep validity dates up to date to ensure customers see current pricing.
- Use clear and comprehensive terms and conditions.
- Include all container types your service supports.
Rate management
- Review and update rates regularly based on market conditions.
- Delete outdated rates to keep your list clean.
- Use the special designation strategically for competitive routes.
- Monitor rejected rates and address feedback for resubmission.
Pricing accuracy
- Ensure POL and POD charges reflect current port tariffs.
- Update truck fees when fuel surcharges change.
- Include all applicable surcharges in documentation fees.
- Verify freight rates match your carrier contracts.
Common questions
How long does rate approval take?
Approval times vary based on your organisation’s workflow. Contact your administrator for specific timelines.
Can I copy an existing rate?
Currently, each rate must be created individually. Use similar rates as a reference when creating new ones.
What happens when a rate expires?
Rates past their Valid to date will no longer be available for new bookings, but existing bookings remain valid.
Can customers see rejected rates?
No, only published rates are visible to customers. Rejected rates remain in your management view only.
How do I modify pricing for an already published rate?
Edit the rate through the edit icon. Changes to published rates should be made carefully, as they may affect customer quotes in progress.